Help and frequently asked questions
Answers to what usually comes up when you get started, share with others and choose a tier.
What is AntBox?
An app for keeping track of what is in your boxes: in the storage room, the attic, the garage or when moving house. You photograph your things, put them in numbered boxes with QR labels and search for them when you need them.
Do I need a password?
No. You sign in with an account you already have: on the web with Google or Microsoft, and in the apps with the sign-ins the app shows (in the iPhone app also Apple). The first time, your account and a household are created, and the app asks where the boxes are.
How does a thing get its name?
Photograph it. If you have allowed name suggestions, the server suggests a name and search words in the household's language and in English with the help of our AI provider Staik, and in the apps the item gets a provisional name right on the phone. The app asks before the first photo, and you change your choice under Account › Name suggestions. Name suggestions are included in every tier. You change whatever came out wrong whenever you like.
Does it work in the basement, without a connection?
In the apps, yes. Photos are saved on the phone and uploaded when there is a connection, and search works offline. The web version needs a connection.
How do the labels work?
Each box gets a number that is never reused and its own code. Write the number on the box with a marker, or print a label with the number, the box’s name, two lines to write on and a QR code. Scan the code and the box opens, in the app if you have it and otherwise in the browser. Anyone outside the household only learns that the box isn’t theirs. Labels are printed as PDF, and before a move you can create several boxes and print a whole sheet.
How do I share with the people I live with?
Invite them under Account › Household. They get a link, sign in and then see the same places, boxes and items as you, and changes show for everyone. How many of you there can be depends on the household’s tier.
Can I undo if I remove something?
Yes. After a move or a removal, Undo appears straight away, and what you remove stays in the bin for 30 days.
What happens if we go over the limit for our tier?
Nothing is locked and nothing is deleted. You can read, search, move and remove as usual, but not add anything new until you are under the limit or change tier. The app warns you as you get close to the limit.
How do I change or cancel a tier?
Where you bought it: in Stripe's customer portal if you bought on the web, or in the App Store or Google Play if you bought in an app. The app shows you where.
Can I get out everything I have saved?
Yes. Under Account you request an export and get a zip file with all your data and photos.
Where are my photos sent?
They are stored in Microsoft Azure in the EU, without location and other metadata. If you have allowed name suggestions, a scaled-down picture is sent to our AI provider Staik for recognition; otherwise no picture is sent. The privacy policy describes everything in detail.
How do I delete my account?
Under Account › Profile › Delete account. The screen shows what goes, and the deletion happens at once and cannot be undone. If you own a household with other members, hand it over or delete it first. If you can't sign in, the Delete account page describes the way without the app.
Can't find the answer?
Write to support and we will reply as soon as we can. support@antboxapp.com